FAQ

GOCpay Account

• GOC Points
• How do I view the history of my GOC balance Top Up transactions and product purchases that I have made?
• The mobile number I registered on my GOCpay account is no longer active/expired, can it be changed?
• I forgot the email address registered on my GOCpay account, can I change it?
• Why did the GOCpay account registration activation code I entered fail?
• Why i didn't get an activation code when registering a GOCpay account?

GOCpay Balance Recharge

• How to Top Recharge GOC Balance?
• Can GOC Balance be withdrawn or transferred to another account?
• What products can be purchased with GOC Balance?
• I haven't received my GOC points?

Game Recharge

• Can all game regions be processed?
• How to redeem Steam Wallet voucher ?
• I have made a Top Up to participate in an event in a certain Game, why haven't I received the event reward?
• I bought the wrong product/in-game item, can you help me?
• How to Top Up Game on GOCpay website?

Voucher Purchase

• How to buy voucher products on GOCpay?
• I entered the wrong email address when purchasing the voucher, can you help me?
• The status of the voucher code I purchased is "used", what should I do?
• The voucher has already been used, but not by me.

Payment

• What payment methods are available on GOCpay?
• My payment was successful, why was the transaction cancelled?
• I participated in a payment promo/event on GOCpay, why haven't I received a reward?
• Payment via GCash (Razer) has not been received
• Payment via GrabPay (Razer) has not been received
• Payment via GCash (2c2p) has not been received

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Customer Service Help And Other Informations

• How to contact GOCpay Customer Service?
• Beware of Fraud in the Name of PT. FINAL IMPIAN NIAGA
• GOCpay Terms and Conditions
• Login and Transaction Security